1. The text outlines five conflict styles. Ahlani is a strong-willed person who has high control needs and is self-centered. She is often heard in her group meetings cutting others off as they make comments, talking over some people, and strongly evaluating ideas presented by others in her group. Joan’s conflict style is: (Points : 1) Collaboration
2. All of the following statements are true of emotional intelligence EXCEPT: (Points : 1) Emotional intelligence directly corresponds to our emotional well-being.
Emotional intelligence involves the ability to experience positive emotions, retain perspective during difficult times to guide thoughts and actions.
Emotional intelligence includes several skills including the ability to appropriately respond to the feelings of others.
Emotional intelligence refers to our capacity to understand, communicate and manage our emotions but it is not concerned with how we respond to the feelings of others.
3. Dale, a minister, and his wife Jan had plans for a “date night.” An emergency arose with a congregational member. Dale calls Jan saying, “I know how much we were both looking forward to our time alone tonight. I just heard from Jose that is wife is expected to pass away before morning and he has asked that I be with him and Lois. I hate to disappoint you, could we move our date night to Friday?” Dale’s response is an example of what type of conflict style? (Points : 1) A poorly-stated accommodation
A poorly-stated compromise
A well-stated compromise
A well-stated accommodation
4. Which of the following best describes why listening is important: (Points : 1) You might miss out on some great television humor
If you’re not listening during an interaction, then you won’t understand others, respond to what they say, or provide feedback.
It is required for most jobs.
If you’re not listening during an interaction, the speaker will think you’re rude
5. Fred and Susan have been discussing the purchase of a new car. Fred wants a small, economical vehicle while Susan prefers a roomy car that will accommodate their growing family more comfortably. They seem to be at a stand-still. Susan now has simply stopped responding to Fred when he mentions various makes and models of vehicles hoping he will “come to his senses” and see their family need for a larger vehicle. She even leaves the room if he brings up the purchase. Their communication with each other is an example of: (Points : 1) Susan displaying typical female communication patterns
Susan using silence (or stonewalling) with Fred to avoid or postpone the issue.
Fred attempting to placate Susan.
Defensiveness, as Susan is pretending to be a victim of Fred’s manipulation.
6. The following are all elements of effective listening EXCEPT: (Points : 1) Motivation and attention
Hearing and interpreting
Patience and endurance
Evaluating and responding
7. Those in long-distance relationships have lower quality relationships. (Points : 1) True
8. The equity theory of relationships asserts that: (Points : 1) We seek to balance our own rewards with the rewards of our partner so that we put in and obtain similar relationship rewards.
We seek to balance our own rewards with the rewards of our partners by matching life choices with our partners.
We seek to balance our own rewards with the rewards of our partners by getting a joint checking account.
We seek to balance our own with the rewards of our partners by paying attention to each other during a conversation.
9. You confront your mother about her repeatedly not showing up on time to watch your daughter. She quickly changes the topic or makes a joke to deflect the criticism. She is demonstrating the following time of conflict style list in our text: (Points : 1) Manipulation
10. Emotional intelligence involves all of the following abilities EXCEPT: (Points : 1) Monitoring your and your partner’s feelings to guide your thoughts and actions
Using emotions strategically to accomplish your own personal goals and manipulate the situation to your advantage.
Regulating your emotions so that you can have positive communicative results.
Discriminate among emotions to best connect to another group or individual.